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 safetysmart online home > help center home > searching in SafetySmart Online
Troubleshooting
This troubleshooter addresses difficulties with search results and how to avoid unexpected search results.
If your issue isn't covered here, call 1-800-667-9300 or email our Account Team.
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Troubleshooting: Difficulty with Searching and Unexpected Search Results |
- When I search I get the message "Invalid Search Term"
Check the spelling of your search term and try again. If you leave the search box empty, you will be prompted to enter a valid search term.
In addition, the search function requires words that are at least three characters, so avoid using words like "at", "on", etc...
- I'm not getting any results or am not getting the search results that I expected
Check the spelling of your search term. If you are still getting unexpected results, try a broader search with fewer words. For example instead of searching for 'ladder safety' try 'ladder'
In addition, the search function requires words that are at least three characters, so avoid using words like "at", "on", etc...
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You can also check out our training video Searching in SafetySmart Online |
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| The Basics: How-To Guides and Features |
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Getting More: Time-Saving Tools and Tips |
Videos
Guides and Presentations
- This brief how-to summary offers practical tips and strategies to quickly use SafetySmart Online and begin building a powerful safety program.
- Use the Promotional Poster to promote the benefits of Safety Smart! Online to employees, managers and others who need safety program resources or are interested in the quality of your safety training program.
- SafetySmart Online Features and Benefits is an extended PowerPoint presentation that walks through the benefits of using SafetySmart Online and how it can be used to get the most from your safety training program.
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Videos
Case Studies
- Learn how Saputo Edmonton reduced workers' compensation premiums by hundreds of thousands of dollars each year, using SafetySmart Online to more quickly and easily communicate key safety messages
- Learn how Henry Technologies incorporates SafetySmart Online into a progressive safety program that meets - and exceeds - training and compliance requirements specified by regulatory agencies
Guides and Presentations
- Apply principles of adult learning to enhance your use of content from SafetySmart Online, using this presentation by Andre Chernih, SafetySmart Online Product Manager, at the 2008 VPPPA Meeting Adult Learning: Application to Safety Talk
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| Live Customer Support and Training |
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Top Resources/Troubleshooting/FAQ's |
Customer service is a core component of the SafetySmart Online experience. Our sales and account management teams are trained to understand your needs and address them in a friendly and helpful manner. Below are two of the quickest ways to reach us if you have questions:
Phone/Fax:
- We are available and ready to answer your call from 9:00 AM to 7:00 PM Eastern Standard Time, Monday through Friday, excluding major Canadian holidays.
- Toll-Free in the U.S. and Canada: 1-800-667-9300
- Outside of the U.S. and Canada: 250-493-2200
- Fax: 250-493-1970
Email:
- Current SafetySmart Online customers can email our account management team for all product questions, technical issues, website support, account username/ password requests, or other concerns. The account management team will work together with you and our staff at Bongarde to quickly address your needs.
- If you are not a SafetySmart Online customer, but would like to learn more about our services or are interested in purchasing SafetySmart Online, email our sales team.
Live Training:
- Let us help you get the most from SafetySmart Online!
Whether you are new to SafetySmart Online or you have recently hired someone onto your team who needs to learn to use SafetySmart Online, our Live Training Sessions cover how to use SafetySmart Online to build your safety program and quickly access thousands of safety resources. Sign up as many people as you like - it's free and there are varying times so you can chose the best for your schedule. Sign up for a session now!
Click here for other service and support options.
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Top 5 Resources
Troubleshooting
FAQ's
- Customer service, technical support, and editorial FAQ
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